I’m Craig McCaskill — a strategic product leader with a passion for creating software that aligns emerging technologies with business outcomes and customer value. Currently at ServiceNow, I lead strategic initiatives that connect the customer voice to product strategy, driving meaningful outcomes across platform product teams.

I’m known for building systems that drive alignment, accelerate adoption, and turn complex problems into actionable strategy. With a track record of leading cross-functional teams and launching tools that improve both customer outcomes and internal efficiency, I bring a bias for execution, a passion for continuous improvement, and a sharp focus on measurable impact.